Refund policy

Return & Refund Policy

We have a 30-day return policy for eligible items, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be unused, unopened, in its original condition, and in its original packaging, with proof of purchase.

Because MIRMIA products are personal care and cosmetic items, we do not accept returns of any item that has been opened, unsealed, used, or tested after delivery for hygiene and health-protection reasons, except where required by applicable law.

To request a return, contact us at 01117800014 if your return is approved, we will provide instructions on how and where to send it. Items sent back without first requesting a return will not be accepted.

Please inspect your order when it arrives. If your item is defective, damaged, or if you received the wrong item, contact us immediately at 01117800014 so we can review the issue and make it right.

Non-returnable items

The following items are not eligible for return:

  • opened, used, or unsealed personal care and cosmetic products

  • custom or personalized products

  • sale items

  • gift cards

Exchanges

We do not offer direct exchanges. If you have an eligible unopened item approved for return, you may return it in accordance with this policy and place a new order separately.

European Union 14-day cooling-off period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days, without giving a reason, as required by applicable law. However, this right does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery.

Refunds

If your return is approved, your refund will be issued to your original payment method within 10 business days after we receive and inspect the returned item. Please note that it may take additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at 01117800014.

A few important tweaks I strongly recommend before you publish it:

  • replace “same condition that you received it” with “unused, unopened” because that is much clearer for cosmetics

  • keep the damaged / defective / wrong item section, because refusing those is where customers get angry and where legal trouble is more likely

  • include the return address before publishing

  • if you are not actually sending return labels, remove the sentence promising a return shipping label

  • if all sales are final on unopened items too, say so explicitly, but that is a harsher policy and may reduce trust